Returns, Refunds and Replacements

 

For Hijabs:

SHAIA does not accept returns or issue refunds once the original packaging has been opened. Additionally, we do not offer exchanges or refunds for items purchased at out physical stalls or events.

If you believe you have received a faulty or damaged item and wish to request a return or exchange on that basis, please contact us prior to taking any action. Please be aware that customers are responsible for all costs associated with returns or exchanges.

 

For Dirac Sets:

At SHAIA, we take pride in offering high-quality diracs crafted from delicate fabrics. As a general policy, we do not accept returns for change of mind.

Before shipping, each dirac set is carefully inspected to ensure it meets our quality standards. However, if you discover a significant defect or damage upon receiving your diracs, please contact us immediately. Depending on the nature of the issue, we will work with you to resolve the matter, which may include a refund or replacement.

Please note that due to the delicate nature of these fabrics, SHAIA cannot be held responsible for any damage caused after the product has been opened. We kindly ask that you handle your diracs with care to preserve its beauty and quality