Refund policy

Please read carefully.

For Hijabs:

SHAIA does not accept returns or issue refunds once the original packaging has been opened. Additionally, we do not offer exchanges or refunds for items purchased at out physical stalls or events.

If you believe you have received a faulty or damaged item and wish to exchange on that basis, please contact us prior to taking any action. Please be aware that customers are responsible for all costs associated with returns or exchanges.

  

For Dirac Sets:

At SHAIA, we take pride in offering high-quality diracs crafted from delicate fabrics. As a general policy, we do not accept returns for change of mind.

Before shipping, each dirac set is carefully inspected to ensure it meets our quality standards. However, if you discover a significant defect or damage upon receiving your diracs, please contact us immediately. Depending on the nature of the issue, we will work with you to resolve the matter, which may include a refund or replacement.

Please note that due to the delicate nature of these fabrics, SHAIA cannot be held responsible for any damage caused after the product has been opened. We kindly ask that you handle your diracs with care to preserve its beauty and quality.

 

For Abayas:

We do not offer refunds.

We want you to love your purchase, but if something isn’t quite right (a defect, change of mind is not accepted), we’re here to help. Remember to read the descriptions of each item carefully, as we are very detailed and transparent in our descriptions.

You are able to initiate an exchange within 5 business days of receiving your abaya, provided the item is in its original condition — unworn, unwashed, unaltered, and with all original tags and packaging intact.

To initiate an exchange, please contact us via shaiascarves@gmail.com within the 5-business-day window, and our team will provide you with the return instructions. Do not send back an item without having contacted us first, as we will not accept it.

 

Please note:

Return shipping costs are the responsibility of the customer, as well as re-shipping costs.

We recommend using a trackable shipping service. If the item is lost in transit, this then falls back on the customer.

Once we receive and inspect your return, exchange processes will begin and we will get in contact. If you have any questions, feel free to reach out — we're always happy to help!